Frequently asked questions
Devices, payment, delivery, returns and our services.
General
How do I pay?
Choose cash on delivery, direct bank transfer, or secure card and wallet payment when Stripe is enabled.
Do you deliver to every city?
Yes, we deliver to every city in Morocco. You can also visit us in Kénitra, Rabat, Casablanca and Marrakech.
What warranty do you offer?
We provide a 5-year warranty covering service and repair, and spare parts are always available.
Do you provide training?
Yes — we explain every device with practical and scientific field tests, plus videos, brochures and catalogues.
How do I choose the right device?
Message us on WhatsApp with your target (gold, metals, cavities, water), the terrain and the depth you need, and we will recommend the right device.
Choosing a device
Which device should I choose for gold?
It depends on the target and the ground. For nuggets and small objects near the surface, a VLF or pulse-induction detector is the right tool. For larger, deeper targets, look at the long-range and 3D ground-imaging categories. Send us your target, terrain and the depth you need on WhatsApp and we will narrow the choice down to two or three devices.
What do the depth and range figures mean?
Depth is how deep the manufacturer says the device can detect a target; range is how far ahead a long-range system can pick up a signal. Both are maximum values for large targets in favourable ground. Real results depend on the size of the target, soil mineralisation and the operator’s experience.
Are the devices original?
Yes. We sell original devices with the manufacturer’s documentation, and we provide after-sales service and spare parts in Morocco.
Can I see a device before buying?
Yes. Visit one of our showrooms, or ask us on WhatsApp for photos and videos of the device you are interested in.
Products
How long does delivery take?
Standard delivery within Morocco takes 1 to 4 days once we have confirmed your order by phone.
Can I pay on delivery for this device?
Yes. Cash on delivery is available everywhere in Morocco. You can also pay by bank transfer, or by card when that option is shown at checkout.
What if the price says “on request”?
The price depends on the configuration or on current stock. Send us a message on WhatsApp or tap “Order” and we will confirm the price before anything is shipped.
Can I order by WhatsApp?
Yes. Tap the WhatsApp button on the product page; the device name is added to the message and we prepare the order with you.
Payment & delivery
When do I pay?
With cash on delivery, you pay the courier when you receive the parcel. With a bank transfer, the order ships once the transfer is received. Card payments are made on Stripe’s secure page when you place the order.
Is paying by card safe?
Yes. Card details are entered on Stripe’s secure payment page. Gold Hunter never sees or stores your card number.
Will you call me before shipping?
Yes. We call or message you to confirm the order, the price and the delivery address before the parcel leaves.
Can I cancel or return an order?
You can cancel free of charge before the parcel is shipped. After delivery, you have 7 days to return a device that is unused and in its original packaging. The details are in our returns policy.
Satellite study
Is my location kept confidential?
Yes. Your coordinates, imagery and report are used only for your study and are never shared.
Can satellites tell the depth of a target?
No. Satellite imagery reveals surface and structural indicators that help rank priority zones; depth and confirmation are established on site with the right detector, which we help you choose.
How long does a study take?
An initial study takes 24–48 hours; a specialist study takes 3–5 working days depending on the size of the area.
Which satellites are shown on this page?
Real Earth-observation satellites such as Sentinel and Landsat, positioned live from their public orbital elements. They are shown for illustration; each study uses the imagery available for the area.
Videos & training
What do the videos show?
They show the devices we sell being explained and demonstrated, in our showroom and in the field, so you can see how each one works before you buy.
Where can I watch more?
All our videos are on our YouTube channel. Subscribe to be notified when a new demonstration is published.
Is there training after I buy a device?
Yes. We explain the device when you receive it, and we remain available on WhatsApp for your questions in the field.
About us
Since when has Gold Hunter been active?
Gold Hunter Morocco has been supplying detection devices since 1997.
Where are you located?
We welcome clients in Kénitra, Rabat, Casablanca and Marrakech. Call or message us before your visit so the device you want to see is ready.
Contact
What is the fastest way to reach you?
WhatsApp. Send your question, with photos if it concerns a device or a terrain, and we reply during opening hours.
Can you call me back?
Yes. Leave your name and number in the form on this page and we will call you back.
Advice
Can you advise me on my own terrain?
Yes. Send us photos of the terrain and tell us what you are looking for on WhatsApp; we will suggest a method and a suitable device.
Is detecting legal in Morocco?
Using a detector is not a crime in itself, but excavation, archaeological finds and mining are regulated. Read our article on the law before you dig, and ask the local authorities when in doubt.
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Unsure which detector to pick?
Tell us your target and soil type — an expert answers on WhatsApp.